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Frequently Asked Questions (FAQs)

 

1. What types of appliances do you repair? We specialize in the repair of a wide range of household and specialty appliances, including:

  • Refrigerators

  • Washers & Dryers

  • Dishwashers

  • Ranges, Wall Ovens, Specialty Ovens, & Cooktops

  • Hoods & Downdraft Vents

  • Ice Machines

  • Trash Compactors

  • Microwaves

  • Disposals

  • Grills

  • Coffee Machines (built-in and high-end models)

 

2. What brands do you service? We service all major appliance brands and many other specialized brands. For a complete list of brands we work with, please visit our dedicated "Brands We Service" page.

 

3. What is your service area? Our primary service area covers Richland and Lexington counties in South Carolina. We may be able to accommodate service calls outside these counties for an additional mileage fee. Please contact us to inquire about service in your specific location.

 

4. What are your business hours? We are open Monday through Friday, from 8:00 AM to 5:00 PM.

 

5. How do I schedule an appliance repair appointment? Scheduling an appointment is easy! You can:

  • Call or text us directly at 803-710-3976.

  • Schedule online using the convenient link located at the top of our website.

 

6. Do you charge a diagnostic or service call fee? Yes, we charge a service call fee of $85. This fee covers the cost of our technician's visit to your home to diagnose the issue with your appliance. If you proceed with the repair, this $85 fee will be applied towards the total labor cost of the repair. The service call is the minimum charge for any visit, and a detailed estimate will be provided before any repair work begins.

 

7. Do you offer any discounts? Yes, we are pleased to offer a 5% discount to seniors and active military personnel.

 

8. Do you offer a warranty on repairs? Yes, we stand behind our work. We offer a 90-day parts and labor warranty on all completed repairs. This means that if the same issue recurs within 90 days of the original repair, we will return to fix it at no additional charge for parts or labor related to the original repair.

 

9. What payment methods do you accept? For your convenience, we accept cash, checks, and all major credit cards.

 

10. Do you offer emergency repair services? At this time, we do not offer emergency or 24/7 repair services. For immediate emergencies involving plumbing or electrical issues, we recommend contacting a 24/7 plumber or electrician. In the event of a fire or immediate danger, please contact the fire department immediately.

 

11. Do you sell appliance parts? Yes! Please call to check if we have what you need in stock. Our parts counter is located at 3912 Platt Springs Rd, West Columbia, 29170.

 

12. What is your typical process for working with a new customer? Our process is straightforward:

  1. We'll gather your contact information.

  2. If possible, we'll ask for your appliance's model and serial number and a detailed description of the issue. This helps us pre-diagnose and potentially bring necessary parts.

  3. Finally, we'll work with you to set up a convenient appointment time for our technician to visit.

 

13. What education and/or training do your technicians have? Our technicians are highly qualified and continuously trained. They are:

  • MST or NASTeC certified

  • EPA certified to work with refrigerants

  • They regularly attend factory training sessions provided by leading brands such as Whirlpool, Electrolux, Frigidaire, Sub-Zero, GE, Viking, LG, Samsung, Fisher & Paykel, Vulkan Lokring, and many more.

 

14. What types of customers do you work with? We work with people from all walks of life. We believe in putting the customer first above everything else. When we prioritize your satisfaction, everything else falls into place.

 

15. What advice would you give a customer looking to hire an appliance servicer in your area? It's important to be cautious when hiring an appliance repair professional, as this industry is not regulated at all. Anyone can claim to be an appliance repair technician. We've unfortunately seen many unsafe repairs performed by other companies. Cheaper is not always better, especially when it concerns the safety of your home and family. Always verify qualifications and look for companies with a strong reputation.

 

16. What can I do to get my problem fixed as quickly as possible? To help us get your appliance fixed quickly and safely, having the model and serial number ready upfront, along with a detailed description of the issue, helps immensely. Our goal is to diagnose and repair your appliance as efficiently as possible so you can get back to your routine.

 

17. What can I do before calling for a repair? Sometimes, a simple check can resolve the issue without a service call. Before contacting us, please consider the following:

  • Check the Power: Ensure the appliance is plugged in securely and that the circuit breaker hasn't tripped. Resetting a tripped breaker can often restore power.

  • Check Water Supply (for washers, dishwashers, ice makers): Make sure the water supply valves are fully open and hoses aren't kinked.

  • Read Your Owner's Manual: Your appliance's manual often contains troubleshooting tips for common problems.

  • Clear Obstructions: For washers and dryers, check for lint buildup or foreign objects. For disposals, ensure no items are jamming the grinding plates.

  • Verify Settings: Double-check that your appliance is set to the correct cycle, temperature, or mode.

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